Although I do think my OBGYN Dr. Huang is a very gentle, caring, and nice doctor, her staff are not impressive, even I might use terrible to describe. It seems this OBGYN office is lacking leadership and organization skills.
The followings were posted on Yelp, sadly, Yelp has an automatic system to filter out my reviews as currently not recommended (hided from the main review threads and my review grade is not counted to affect the overall rating) because of my apparently not making enough friends on Yelp. oh, well. [update: since I posted a few more posts on Yelp later, they show my post in the regular thread, :) ]
2014. 10. visit
我的婦産科診所真兩光, 建議我要測老公的精子活動力, 上次回診發給我單子, 說可以把sample送到單子上5家其中一家, 重點是"新鮮貨"要一小時內送到. 結果, 我們送去一家離家較近的, 他們卻說沒儀器分析, 我們也來不及再轉送到別家醫院了! 而且, 單子上說開到晚上, 其實, 只開到中午. 白做又白跑一趟! Sorry, a bad experience that must share, especially if you are seeking fertility/pregnancy consultation. I thought I would update my review with greater happiness at 2nd visit, unfortunately, I had to alert people. I had a consultation with Dr. Huang who suggested to collect my husband's sperm for analysis and to call in for my tube scan at Queen's hospital once I am on my 1st day of period cycle.
When I got the instruction sheet of the sperm collection (the print on the sheet looks very aged), the staff told me to collect the sperm and send it to ANY of the labs listed on the sheet WITHIN ONE hour. ' What the staff said was actually what it said on the instruction sheet. I read the sheet and said 'oh, good, at least those labs all open on Saturday from morning to 8 p.m.'HOWEVER, 1) when I dropped the sperm sample to Liliha St. Francis clinical laboratory, I found out St. Francis lab only opened until 12:00 noon! Luckily I came in the morning (~10:15 a.m.). 2) Then, St. Francis lab staff called me after I left that they did not have the machine to perform the analysis, the lab staff apologised and said Dr. Huang's office must have not explained well to me that actually only Kapiolani medical center has the analysis lab. That ONE hour delivery is only valid if sent to Kapiolani medical center. If sent to St. Francis, St. Francis would have to send it to Kapiolani and the sample may expire due to out of 1 hour delivery window. When I dropped the sample at St. Francis, there's probably still 20-22 mins, but I got the call from St. Francis after I left and there's only 10-12 mins left of an hour delivery time. I eventually still asked St. Francis to forward the sample to Kapiolani even if it would expire. St. Francis then said they would communicate with Dr. Huang's office.
Shouldn't the client be given the accurate sperm collection information? The written info. is wrong, the verbal instruction is also incorrect. Not that this wasted my time but also affected a good morning mood.It seems the office staff is lacking leadership and the office staff do not try to keep up with the up-do-date info, is anyone here doing organization and sort out accurate information?
I myself called Dr. Huang's office and the line was busy. I left a message yesterday. Let's see how long I will receive a reply call...If not within 3 days, I will call again.
Note: Dr. Huang is still nice at this visit
2013. 10. visit
My friend and my family doctor recommended I visit Dr. Huang when I had my very 1st pregnancy and miscarriage . When I met Dr. Huang, There is no doubt in my mind that she is really nice, gentle, and cares for her patient. HOWEVER, it's really a shame that the front desk staff here seems to be cold. I know they are busy but I think a nice smile greeting at visit should be basic.Also, everything I call in, they always put me on hold for about 2 mins, just told me 'hold on', sound rush and that 'I must wait'. The 1st time, I even thought they forgot about me still on line waiting and I just hung up and called in again...well, don't do that, just stay on line and wait, because I have to wait another 2 mins.
One time, I left the visit and almost got home, the staff called me and said she forgot to have my blood test for blood type. I told her my blood type but she insisted to ask me to return for a blood drawn again for this (I was going to fly out of country for 2 weeks after the visit). I know it's for safety check if I get pregnant again, but I am not in hurry to get pregnant again right after miscarriage. I think it could be done at next month visit actually OR that they should have this done during my visit at the clinic.....This somehow affects my good impression on Dr. Huang's clinic, not to Dr. Huang, but to the staff.It's very difficult to have an appointment, if not emergent. Right after my natural bleeding miscarriage at home, I could not get to see Dr. Huang and I visited my family doctor. Family doctor tried to help me reschedule and told them it's due to my miscarriage situation but they said they could only squeeze me in the earliest appointment in 2 weeks away. My family doctor told me with sorry that if I developed fever, infection symptom, I just go to ER then. Luckily, my body system seemed to clear things out good and I did not have any infection. It's a bit frustrating that I didnt get to see OBGYN soon enough when I 1st knew I was pregnant and when I had my miscarriage.
I am a new immigration to HI. I am not sure if all the clinics operate the same this way and is it same difficult to schedule an appointment? I discussed with my husband and we hope to find a nice doctor, nice staff, and less hassle to make an appointment.. dont know if it's possible...(I still say Dr. Huang is VERY nice....just feel too difficult with those front desk and schedule stuffs....sigh)
The followings were posted on Yelp, sadly, Yelp has an automatic system to filter out my reviews as currently not recommended (hided from the main review threads and my review grade is not counted to affect the overall rating) because of my apparently not making enough friends on Yelp. oh, well. [update: since I posted a few more posts on Yelp later, they show my post in the regular thread, :) ]
2014. 10. visit
我的婦産科診所真兩光, 建議我要測老公的精子活動力, 上次回診發給我單子, 說可以把sample送到單子上5家其中一家, 重點是"新鮮貨"要一小時內送到. 結果, 我們送去一家離家較近的, 他們卻說沒儀器分析, 我們也來不及再轉送到別家醫院了! 而且, 單子上說開到晚上, 其實, 只開到中午. 白做又白跑一趟! Sorry, a bad experience that must share, especially if you are seeking fertility/pregnancy consultation. I thought I would update my review with greater happiness at 2nd visit, unfortunately, I had to alert people. I had a consultation with Dr. Huang who suggested to collect my husband's sperm for analysis and to call in for my tube scan at Queen's hospital once I am on my 1st day of period cycle.
When I got the instruction sheet of the sperm collection (the print on the sheet looks very aged), the staff told me to collect the sperm and send it to ANY of the labs listed on the sheet WITHIN ONE hour. ' What the staff said was actually what it said on the instruction sheet. I read the sheet and said 'oh, good, at least those labs all open on Saturday from morning to 8 p.m.'HOWEVER, 1) when I dropped the sperm sample to Liliha St. Francis clinical laboratory, I found out St. Francis lab only opened until 12:00 noon! Luckily I came in the morning (~10:15 a.m.). 2) Then, St. Francis lab staff called me after I left that they did not have the machine to perform the analysis, the lab staff apologised and said Dr. Huang's office must have not explained well to me that actually only Kapiolani medical center has the analysis lab. That ONE hour delivery is only valid if sent to Kapiolani medical center. If sent to St. Francis, St. Francis would have to send it to Kapiolani and the sample may expire due to out of 1 hour delivery window. When I dropped the sample at St. Francis, there's probably still 20-22 mins, but I got the call from St. Francis after I left and there's only 10-12 mins left of an hour delivery time. I eventually still asked St. Francis to forward the sample to Kapiolani even if it would expire. St. Francis then said they would communicate with Dr. Huang's office.
Shouldn't the client be given the accurate sperm collection information? The written info. is wrong, the verbal instruction is also incorrect. Not that this wasted my time but also affected a good morning mood.It seems the office staff is lacking leadership and the office staff do not try to keep up with the up-do-date info, is anyone here doing organization and sort out accurate information?
I myself called Dr. Huang's office and the line was busy. I left a message yesterday. Let's see how long I will receive a reply call...If not within 3 days, I will call again.
Note: Dr. Huang is still nice at this visit
2013. 10. visit
My friend and my family doctor recommended I visit Dr. Huang when I had my very 1st pregnancy and miscarriage . When I met Dr. Huang, There is no doubt in my mind that she is really nice, gentle, and cares for her patient. HOWEVER, it's really a shame that the front desk staff here seems to be cold. I know they are busy but I think a nice smile greeting at visit should be basic.Also, everything I call in, they always put me on hold for about 2 mins, just told me 'hold on', sound rush and that 'I must wait'. The 1st time, I even thought they forgot about me still on line waiting and I just hung up and called in again...well, don't do that, just stay on line and wait, because I have to wait another 2 mins.
One time, I left the visit and almost got home, the staff called me and said she forgot to have my blood test for blood type. I told her my blood type but she insisted to ask me to return for a blood drawn again for this (I was going to fly out of country for 2 weeks after the visit). I know it's for safety check if I get pregnant again, but I am not in hurry to get pregnant again right after miscarriage. I think it could be done at next month visit actually OR that they should have this done during my visit at the clinic.....This somehow affects my good impression on Dr. Huang's clinic, not to Dr. Huang, but to the staff.It's very difficult to have an appointment, if not emergent. Right after my natural bleeding miscarriage at home, I could not get to see Dr. Huang and I visited my family doctor. Family doctor tried to help me reschedule and told them it's due to my miscarriage situation but they said they could only squeeze me in the earliest appointment in 2 weeks away. My family doctor told me with sorry that if I developed fever, infection symptom, I just go to ER then. Luckily, my body system seemed to clear things out good and I did not have any infection. It's a bit frustrating that I didnt get to see OBGYN soon enough when I 1st knew I was pregnant and when I had my miscarriage.
I am a new immigration to HI. I am not sure if all the clinics operate the same this way and is it same difficult to schedule an appointment? I discussed with my husband and we hope to find a nice doctor, nice staff, and less hassle to make an appointment.. dont know if it's possible...(I still say Dr. Huang is VERY nice....just feel too difficult with those front desk and schedule stuffs....sigh)
留言
張貼留言